Career Opportunities:

System Engineer-L2

Work Experience: 2-4years
Work Location: Kochi

Responsibilities and Duties:
• Research on technical feasibility for various projects and technical requirements.
• Managing and troubleshooting active directory and GPO's (Windows server 2012/2016).
• Managing and troubleshooting Microsoft Exchange server/Office 365.
• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
• Perform data backups and disaster recovery operations.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems.
• Configure, monitor, and maintain email applications or virus protection software
• Do research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
• Support team to maintain service level agreements with clients.

Skills Required:
• Hands-on experience in active directory & group policy management and troubleshooting Windows servers.
• Extensive knowledge in accelo & Terminal server installation and management.
• Mandatory experience in Microsoft windows exchange server, Office 365.
• Expert in handling various tools as below
• Virtual tools - VMware and Hyper V
• RMM tools - N-central, Labtech, Solarwinds, NinjaRMM, Kaseya
• Ticketing tools- ConnectWise, Autotask, Max service desk
• Good Knowledge and experience in Active Directory, Exchange servers, Hyper-V + Moderate knowledge in VMware and Azure
• OneDrive and SharePoint support

Professional Skills:
• Three-year Diploma or Graduate or Postgraduate
• MCSE/MCSA certification would be a plus

Essential requirement:
• Willing to work in dedicated night shift
• Excellent communication skills

Email: careers@worksent.com

System Engineer- L3

Work Experience: 6+ years
Work Location: Kochi

Job Description:
• Review customer existing environments and create a roadmap to get them on Windows 10, Intune, Defender, ATP.
• Must have the ability to write clear scopes of work and estimates of time required to perform projects.
• Must have the ability to perform network assessments using RapidFire Tools.
• Must have the ability to fully document a customer network in IT Glue documentation system.
• Must be an expert in creating secure operating system images to be used for workstation computer rollouts.
• Must be an expert using Intune to manage workstations.
• Must be an expert in writing scripts to automate workstation tasks like adding software, removing software, configuring settings, etc.
• Active Directory Server Administration.
• Exchange server Mailbox management.
• Expert Desktop support.
• Office 365 Administration.
• Windows Server Install and support.
• Backup Administration.
• Group Policy Objects
• Basic Network Administration.
• Azure/AWS Administration.
• Teams and Slack management.
• OneDrive and SharePoint Support.
• ITIL will be an added advantage.
• MCSE/MCSA certification

Professional Skills:
• Three-year Diploma or Graduate or Postgraduate
• MCSE/MCSA certification would be a plus

Essential requirement:
• Willing to work in dedicated night shift
• Excellent communication skills

Email: careers@worksent.com

Technical Support Executive / Helpdesk Engineer

Work Experience: 1 - 4 Years
Work Location: Kochi

Responsibilities:
Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.
Initiates follow up calls with customers.
Responding to client IT support requests via chats, calls, and tickets.
Providing technical support via remote access.
Update and monitor ticketing systems.


Essential requirement:
Excellent verbal and written communication skills in English.
Willing to work in dedicated night shift.
Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.
Good knowledge of working with Windows and MacOS systems.
Proficient knowledge of computer systems and their peripherals.
Experience in SharePoint Online, Microsoft Office 365, Ms Outlook, Ms Word, Ms Excel, OneDrive etc is essential.
Minimum 6 months voice experience in International Technical Support.
Knowledge in infrastructure concepts like Active Directory, Windows Servers, DNS, DHCP, RDP, AV, VM, MDM, Backup, VLAN, VPN, Servers, Firewall, Router, switch, Printer etc. would be an added advantage

Email: careers@worksent.com

International Voice Support Executive

We are seeking a International Voice Support Executive who possesses exceptional communication and interpersonal abilities.

Work Location- Kochi
Work experience- 0.6-2 years

Job Duties:
• Need to interact with customers, address their concerns, provide answers to their inquiries, and assist them with their requirements.
• Need to handle customer phone calls and emails, ensuring timely responses to customers' questions and concerns.
• Maintain a positive, empathetic, and professional attitude when interacting with customers.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Ensure customer satisfaction and deliver professional customer support.

Requirements:
• Excellent written and verbal communication skills in English.
• Familiarity with Microsoft office an added advantage.
• Ability to remain calm in stressful or upset customer situations.
• Strong documentation skills.
• Sound problem-solving skills to identify the underlying causes of customer issues.
• Ability to multitask.
• Proactive approach to providing support.
• Experience in customer support is a plus.
• Willingness to work night shifts.

Qualification:
• High school diploma, degree, or equivalent. Graduates from any field are welcome to apply.

Email: careers@worksent.com

HR Generalist

To be successful in this role, the candidate shall have an experience in handling HR department day to day Operations and should be good in Employee relations.

Work Experience: 2-3 years
Work Location: Kochi (WORK FROM OFFICE)

Job Responsibilities:
Initiating and organizing Employee engagement activities and Employee connect programs
Handling daily operations of the HR department
Coordinating Learning and Development initiatives for all employees
Assisting in monitoring/tracking employee relations issues
Administering benefits and payroll and overseeing time office management
Attending employee queries, requests, and concerns regarding the company and Human Resources programs, policies and guidelines
Updating, Reviewing and ensuring accurate maintenance of all employee records and files
Ensuring adherence to Statutory Regulations and Audit standards
Overseeing general administration, assisting in organizing events, and conducting annual employee surveys
Researching and recruiting candidates through different channels & conducting pre-employment evaluations
Co-ordinating Performance Appraisal review process

Requirements and Skills:
Strong Interpersonal and people management skills
Drive to initiate employee engagement
Strong communication skills & organizational ability
Well versed with MS Office; should be technology savvy
Excellent in multitasking and in HR operations
Ability to build team morale and promote corporate culture
Experience in IT Industry will be an added advantage
Experience in IT recruitment will be an added advantage

Email: careers@worksent.com

Network Engineer

Work Experience: 2-6 years

Work Location: Infopark, Kochi (Work from Office)


Responsibilities and Duties:

Manage Sophos, Fortinet, Meraki and Sonic-wall firewalls.
Manage Azure Networks and VPN.
Assist NOC team with Network task escalations.
Troubleshoot Cisco ASA firewalls.
Monitor and manage Network devices through RMM.
Diagnose, troubleshoot, and resolve network issues.
Willingness to work in dedicated night shifts.


Technical Skills:

Must be CCNA certified.
Minimum 2 year experience in Firewall management.
Prefer candidates with multi-vendor experience especially in Fortinet and Sophos


Professional Skills:

2+ years of experience in handling L1 & L2 issues
Any Graduation/Three-year diploma.
Certifications in Cisco preferred.
ITIL will be an added advantage.
CCNA certification


Behavioural Skills:

Good understanding of the organization’s goals and objectives.
Strong interpersonal, written, and oral communication skills.
Capability to conduct research into issues and products as required.
Ability to prioritize and execute tasks in a support service environment and make sound decisions in emergency situations.
Ability to present ideas in a user-friendly language.
Self-motivated and directed.
Person with strong observation skills.
Proven analytical and problem-solving abilities.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.


Qualifications:

Graduate or Postgraduate in management with experience in handling a team of at least 6 members
Knowledge/experience in MCSE/MCSA will be added advantage.

Email: careers@worksent.com

Content Writer

Work Experience: 1-2 years of experience in Content Writing

Work Location: Kochi

We seek a talented Content Writer with 1-2 years of experience to join our Marketing Team. The successful candidate will be responsible for producing high-quality written content that engages our target audience and drives traffic to our website.

Responsibilities:

Write high-quality, engaging content for our website, social media channels, and other marketing materials
Research industry-related topics to develop new content ideas
Edit and proofread content to ensure that it is accurate, error-free, and meets our style guidelines
Optimize content for SEO and ensure that it meets our brand voice and tone
Collaborate with the team to develop and execute content strategies that support our business objectives
Stay up-to-date with the latest trends and best practices in content marketing

Requirements:

Bachelor's degree in English, Journalism, Marketing or a related field
1-2 years of experience in content writing, preferably in a B2B setting
Excellent written and verbal communication skills
Strong attention to detail and ability to work independently
Familiarity with SEO best practices and content management systems
Ability to work collaboratively with cross-functional teams

Email: careers@worksent.com

Quality Assurance & Training Specialist

Work Experience: 1-3 years of experience

Work Location: Infopark Kochi

Work mode: Work from office

Job Description:

As a Quality Assurance & Training Specialist, you will play a vital role in ensuring that our support technicians meet and exceed quality standards. You will be responsible for monitoring and evaluating support interactions, including chats, emails, and calls, providing feedback to managers and TLs, identifying areas for improvement in service delivery, and conducting training sessions for support technicians.

Key Responsibilities:

· Monitor and evaluate support interactions, including chats, emails, and calls, to ensure quality standards are met

· Identify trends or recurring issues in support interactions and propose solutions for improvement

· Collaborate with Managers and Team leaders to address quality issues and implement improvement plans

· Conduct training sessions for support technicians on best practices, customer service skills, and procedures.

· Maintain documentation related to quality assurance processes, feedback, and training materials

· Conduct regular audits of support interactions to ensure compliance with company policies and procedures

· Collaborate with training team to develop and deliver training programs for support technicians based on quality assurance findings

Requirements:

· Strong communication skills, both verbal and written

· Ability to work collaboratively in a team environment

· Attention to detail and strong analytical skills

· Passion for learning and willingness to take on new challenges

Preferred Qualifications:

· Previous experience in customer service or IT support roles

· Familiarity with quality assurance tools and methodologies

· Basic understanding of ITIL (Information Technology Infrastructure Library) framework

Email: careers@worksent.com